Alarm 310 and 502 Hitec_Turn HT23-SII

We are having a problem figuring out how to clear an Alarm 310 and Alarm 502 on our Hitec-Turn HT23SII.

My tech is fairly certain that there is something with the tail stock that is causing the issue but we are stumped.

I have attached some pictures of the alarms for reference.

Any ideas is appreciated.

Thank you
Darrell Ross