Humans tend to dwell more on the negative, then the positive.
I feel bad for my buddy who owns a storefront business.
He may go the entire year with only a handful of customers that are unhappy. But when looking at online reviews, it’s 10 to 1 negative reviews.
When someone has a negative experience, they never shut up about it. Quite the opposite with positive experiences.
If it makes you feel any better, we use an independent tech that is good at what he does, quick, fair, and shows up when he’s says he will.